In short, if anything isn't right with your order we'll sort it.
Your plants have not only been packaged by humans (we’d like to find a robot that could beat our packaging skills) but by our in-house team of plant lovers who have lovingly prepared your order.
If you’re not happy with your plants, let us know within 30 days, by contacting us via live chat, email or phone and a friendly member of our team will do their absolute best to rectify anything that's gone wrong.
It's not just the plants that we care about though, we're pretty proud of our market leading (sustainable) packaging too. We’ve created a family of transport boxes with handles and where possible use our 'anti-roll' device which prevents the plant from travelling around should the box be inadvertently tipped upside down during transit.
Things occasionally go wrong, but we'd like to assure you we're on hand help!
Get in touch via email firstname.lastname@example.org or live chat.