frequently asked questions
Got a niggling question you just can't shake? Are you new round here and nervous about plant parenthood? Or maybe you'd just love to find out the secrets of how everything works behind the scenes. Everything you could possibly need to know is here. If it's not - then let us know and get in touch!
All orders on a standard delivery service are usually delivered within 2-5 working days and are sent on tracked services you can trust by Royal Mail, DHL, FedEx or DPD.
We also offer next or named day delivery, allowing you to schedule your delivery on a day which works for you - including Saturday.
We deliver to most of the United Kingdom, however exclusions do apply to parts of Northern Ireland, the Scottish Highlands & Isles. If you're unsure whether your address might fall under one of these exclusions, simply email us with your address and the items you're interested and we'll happily put together a quote for delivery, using one of our trusted couriers.
For further information please visit our delivery page.
Please see our delivery charges below:
Relaxed Delivery - £2.99
Standard Delivery - £4.99
Next or Named Day - Additional £4.99 (Weekday) or £6.99 (Saturday)
For more information, please visit our delivery page.
We're sorry to hear that. We're here to help you find it! First we'd recommend checking the tracking link in your email, where you can find the latest updates on your delivery in just a few clicks. However, if you're not able to find the information you need please contact us so our team can look into this for you.
No worries - if you'd like to update your delivery address, please contact us as soon as possible after placing your order. If you've placed an order for next day delivery, please call us with your order number and updated delivery address. Please note, if your order is already in progress and has been dispatched, unfortunately it's too late for us to redirect your parcel but we'll do our very best to accommodate your request.
Don't panic - if you've ordered a selection of products your order may be spread across multiple boxes. This means that occasionally your order could get split up in transit and your items might arrive across a few days. If you've waited patiently and still haven't received your entire order, then please get in touch.
We get it, you're super excited to receive your new plants, which is why as soon as your order has been dispatched you'll receive a dispatch email containing tracking information to keep you updated on the process of your order.
To start a return, please contact us at email@example.com within 30 days of receiving your goods, explaining why you would like to return your order. If your return is accepted, we'll send you clear instructions on how and where to send your package. Unfortunately, items sent back to us without first requesting a return, or not in their original packaging, will not be accepted.
Once our returns team confirm we have received your parcel and have checked it over, you should receive a refund within 5-7 working days. You'll receive a notification via email that we are processing your return.
Nothing makes us happier, than making you happy - we know it sounds cheesy! But if your plant arrives not looking as fresh and healthy as expected, then please contact us firstname.lastname@example.org some photos (showing the full plant) and we will try to resolve this for you as quickly as possible. If you're a first-time plant parent, it's worth noting that some varieties of plant do need 48 -72 hours to settle into their new home. But if you're worried, we're more than happy to give our guidance and wil resolve this for you as quickly as possible. You can read more about our Happiness Guarantee here.
It's common practice in the plant industry for measurements to be taken from the base of the pot, up to the tallest leaf at the top of the plant when held straight. After measuring, your plant will sit back in its natural positioning, which will come in a little shorter. Plants are living, breathing and constantly growing - just like us - so dimensions can change marginally.
We like to keep things as simple as possible, so if your plant comes with a pot - we'll make it very clear in the product title. Our product descriptions will always state the height of our plant as '(inc. pot)' - but this is industry practice and helps keep things simple when measuring!
If you've ordered one of perfectly paired plant and pot combos and your pot is missing, then please do get in touch.
We're pleased to offer a variety of payment methods including Credit/Debit card, Amex, PayPal and Apple Pay.
You will be notified if your order is below the minimum order value at checkout.
Our orders are immediately passed onto to our warehouse for processing so that we can ship them as quickly as possible. Unfortunately this means that sometimes it is not possible to cancel an order. If you urgently need to cancel your order, please get in touch as soon as possible as we'll do our very best to accommodate your request.
We're incredibly proud to say that our plants come packaged in 100% recycled or recyclable packaging. Each plant will be individually wrapped by hand, to protect it on its journey. Sending plants is what we do, we've perfected our packaging techniques to ensure that your plants are safe in transit - so don't worry!
The beauty of our plant subscriptions is that they're a complete surprise! Each month our team of plant folk will select a different plant, which will be a minimum of 12cm in width going up to 18cm and with varying heights. Your decorative ceramic pot will vary each month too, but don't worry - we'll keep it neutral so that it looks great whether it's at home in your kitchen, bedroom or living room!
Your plant will be delivered in its plastic nursery pot, but you do not need to take it out of this - instead, simply place the whole plant complete with its plastic pot into your beautiful decorative pot.
When watering your plant, we recommend taking the nursery pot out of your decorative pot. This will allow your plant to thoroughly drain, before your pop your plant back into its decorative pot, and can help prevent root rot.
Not sure which size decorative pot will fit the nursery pot inside? Don’t worry, when you browse our range you'll find our helpful pot picker has prepared a selection of pots for you to choose from!
Your plant has been on quite the adventure to get to you, so it may need a drink and some time to adjust to its new home. It’s perfectly normal that it may be showing some minor signs of stress after shipment, so don't panic and let it settle for 48-72 hours - it'll soon perk up!
New to plant parenthood? Congratulations and welcome to the Plant Folk gang! Care instructions for each of our plants can be found within the product descriptions, we also share useful tips and tricks on our social media accounts and within our email newsletters, you can sign up to hear from us here.
Our organic root treatment is a powerful natural fertiliser that can be purchased as an add on for just 99p. We'll give each plant in your order a spritz before they depart on their journey to you, which will help strengthen their roots, encourage growth, fight against disease and will reduce stress in transit.
It's us, hi! We refer to each member of the Beards & Daisies team as part of our passionate Plant Folk, from our helpful customer service team, to our mighty marketers, our green-fingered buying team and of course, our nursery and packing team. We all live and breathe all things green and we're all keen to pass on our planty knowledge to anyone who might listen!
We kindly ask that you first check the details in your confirmation order email and call us immediately with any amends. Our team will do our very best to update your gift message before the order gets to our warehouse.
You can rest assured, whether you're ordering a gift order or just a treat for yourself, none of the paperwork you receive will include prices.
Unfortunately, we are unable to accommodate requests to swap plants or pots that are showcased in our set bundles. Instead, all plants and pots are available to be purchased individually.