happiness guarantee

Nothing makes us happier than making you happy (cheesy, but it’s true) which is why we do everything we can to provide a positive plant experience from start to finish. Your plant should arrive fresh and healthy - if for any reason it doesn’t, we’ll replace it for free within 30 days!

Your plant has been on quite the adventure to get to you, so it might need a drink and some time to adjust to its new home. It’s perfectly normal that it may be showing some minor signs of stress after shipment.

If your plant is damaged beyond what you’d expect, let us know within 30 days, and a friendly member of the Plant Folk will be able to help you. All you need to do is take a couple of pictures of the problem area and one of the whole plant and send them to hello@beardsanddaisies.co.uk. We’ll then make things right as quickly as we can, so you can get on with enjoying plant parenthood.

After 30 days and up to 12 months from the date your order arrived, if your plant's health experiences a significant decline*, Beards & Daisies customers are eligible for a 50% discount to be used when purchasing a replacement of the same plant or an equivalent one if the original plant is not in stock.

• The person who received the plant must be the same as the original order
• The 50% discount only applies towards replacements of the same plant from the original order
• Limit of one replacement per plant from the original order
• Discount applies only towards the plant and does not include accessories
• Delivery is not included
• Discount cannot be combined with any other offers or promotions
• Discount cannot be applied towards a plant that has already been replaced under one of our guarantees
• Valid period is after 30 days and up to 12 months from the date your order arrived
• Warranty does not cover plants bought as part of our Houseplants Rescue Offer

*Please note that in order for a claim to be accepted, the decline in the plant's health must be significant and reasonable. Replacement requests will not be approved for plants that are still in generally good condition or if the decline in health can be easily rectified with minor adjustments in care.

Claims do not receive automatic approval and are subject to a review process by our plant care team. This process assesses the validity of the claim and ensures a proper evaluation of the plant's condition.

Have you heard about our 5-day freshness guarantee? We guarantee our flowers for 5 days, however with good flower care, your blooms could last up to 10 days. All stems are different, and some may last longer than others.